Privacy Policy
Last updated August 09, 2025
This Privacy Notice for NeuraHive Ltd ('we', 'us', or 'our'), describes how and why we might
access, collect, store, use, and/or share ('process') your personal information when you use
our services ('Services'), including when you:
• Visit our website at neurahive.co.uk or any website of ours that links to this Privacy Notice
• Download and use our mobile application (app.neurahive.co.uk), or any other application of
ours that links to this Privacy Notice
• Use NeuraHive is an Al-driven, all-in-one business growth platform and mobile app that
combines marketing automation, sales enablement, lead generation, CRM, and customer
engagement tools into one secure, easy-to-use system designed to help businesses attract,
convert, and retain more customers while working smarter and faster.. Description of Our
Product and Service NeuraHive is an Al-driven, all-in-one business growth platform and
mobile application, providing an extensive range of integrated marketing, sales, and
customer management solutions. Our platform is designed to give businesses everything
they need to operate, scale, and engage with their customers from a single, secure location.
Core capabilities of NeuraHive include: Al-Powered Automation - Advanced artificial
intelligence to automate marketing campaigns, sales follow-ups, lead nurturing, appointment
reminders, customer onboarding, and ongoing engagement, significantly reducing manual
workload while improving accuracy and response times. Lead Generation and Management
- Tools to capture leads from multiple sources, qualify opportunities, and guide prospects
through personalised conversion journeys. Website and Funnel Creation - Drag-and-drop
builders to create high-converting websites, sales funnels, and landing pages without coding.
Customer Relationship Management (CRM) - Centralised contact management with detailed
interaction histories and segmentation for targeted communications. Omni-Channel
Messaging - Communication via email, SMS, voice, live chat, and social media, all managed
from one dashboard. Reputation and Social Media Management - Systems to request, track,
and respond to reviews, plus scheduling tools to manage social content across multiple
channels. Appointment Scheduling - Integrated booking calendars with automated
confirmations and reminders to maximise attendance. Analytics and Reporting - Real-time
tracking of performance metrics, campaign ROl, and customer behaviour insights to guide
smarter decision-making. NeuraHive also offers a dedicated mobile app, enabling users to
monitor, manage, and respond to business activities on the go. Our Al systems are designed
to enhance every stage of the customer lifecycle - from attracting attention, through
conversion, to retention and loyalty - ensuring optimal business performance. We are
committed to protecting your privacy. NeuraHive does not sell, rent, or trade user data to
third parties. All personal and business data is processed in strict compliance with applicable
data protection legislation, including the UK GDPR, and is safeguarded using advanced
security measures to prevent unauthorised access, disclosure, alteration, or destruction.
• Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy
rights and choices. We are responsible for making decisions about how your personal
information is processed. If you do not agree with our policies and practices, please do not
use our Services. If you still have any questions or concerns, please contact us at
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more
details about any of these topics by clicking the link following each key point or by
using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you interact with us and
the Service, the choices you make, and the products and features you use. Learn more
about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be
considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic
origins, sexual orientation, and religious beliefs. We do not process sensitive personal
information.
Do we collect any information from third parties? We do not collect any information from
third parties.
How do we process your information? We process your information to provide, improve,
and administer our Services, communicate with you, for security and fraud prevention, and
to comply with law. We may also process your information for other purposes with your
consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may
share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organisational and technical
processes and procedures in place to protect your personal information. However, no
electronic transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorised third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable
privacy law may mean you have certain rights regarding your personal information. Learn
more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting
a data subject access request, or by contacting us. We will consider and act upon any
request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL
INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
8. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
9. HOW LONG DO WE KEEP YOUR INFORMATION?
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
11. DO WE COLLECT INFORMATION FROM MINORS?
12. WHAT ARE YOUR PRIVACY RIGHTS?
13. CONTROLS FOR DO-NOT-TRACK FEATURES
14. DO WE MAKE UPDATES TO THIS NOTICE?
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the
Services, express an interest in obtaining information about us or our products and Services,
when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends
on the context of your interactions with us and the Services, the choices you make, and the
products and features you use. The personal information we collect may include the
following:
• names
• business Name
• phone numbers
• email addresses
• mailing addresses
• job titles
• usernames
• passwords
• contact preferences
• contact or authentication data
• billing addresses
• debit/credit card numbers
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to
make purchases, such as your payment instrument number, and the security code
associated with your payment instrument. All payment data is handled and stored by Stripe.
You may find their privacy notice link(s) here: https://stripe.com/gb/privacy.
Social Media Login Data. We may provide you with the option to register with us using your
existing social media account details, like your Facebook, X, or other social media account.
If you choose to register in this way, we will collect certain profile information about you from
the social media provider, as described in the section called 'HOW DO WE HANDLE YOUR
SOCIAL LOGINS?' below.
Application Data. If you use our application(s), we also may collect the following information
if you choose to provide us with access or permission:
• Geolocation Information. We may request access or permission to track location-based
information from your mobile device, either continuously or while you are using our mobile
application(s), to provide certain location-based services. If you wish to change our access
or permissions, you may do so in your device's settings.
• Mobile Device Access. We may request access or permission to certain features from your
mobile device, including your mobile device's storage, social media accounts, sms
messages, sensors, reminders, microphone, contacts, camera, calendar, bluetooth, and
other features. If you wish to change our access or permissions, you may do so in your
device's settings.
• Mobile Device Data. We automatically collect device information (such as your mobile
device ID, model, and manufacturer), operating system, version information and system
configuration information, device and application identification numbers, browser type and
version, hardware model Internet service provider and/or mobile carrier, and Internet
Protocol (IP) address (or proxy server). If you are using our applications), we may also
collect information about the phone network associated with your mobile device, your mobile
device's operating system or platform, the type of mobile device you use, your mobile
device's unique device ID, and information about the features of our applications) you
accessed.
• Push Notifications. We may request to send you push notifications regarding your account
or certain features of the application(s). If you wish to opt out from receiving these types of
communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our
applications), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and
you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with law. We may
also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you
interact with our Services, including:
• To facilitate account creation and authentication and otherwise manage user
accounts. We may process your information so you can create and log in to your account,
as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your
information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information
to respond to your inquiries and solve any potential issues you might have with the
requested service.
• To send administrative information to you. We may process your information to send
you details about our products and services, changes to our terms and policies, and other
similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage
your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you
choose to use any of our offerings that allow for communication with another user.
• To request feedback. We may process your information when necessary to request
feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the
personal information you send to us for our marketing purposes, if this is in accordance with
your marketing preferences. You can opt out of our marketing emails at any time. For more
information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
• To deliver targeted advertising to you. We may process your information to develop and
display personalised content and advertising tailored to your interests, location, and more.
For more information see our Cookie Notice: https://neurahive.co.uk/cookie-policy
• To protect our Services. We may process your information as part of our efforts to keep
our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our Services to
better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We
may process your information to better understand how to provide marketing and
promotional campaigns that are most relevant to you.
• To save or protect an individual's vital interest. We may process your information when
necessary to save or protect an individual's vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and
we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your
consent, to comply with laws, to provide you with services to enter into or fulfil our
contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the
valid legal bases we rely on in order to process your personal information. As such, we may
rely on the following legal bases to process your personal information:
• Consent. We may process your information if you have given us permission (i.e. consent)
to use your personal information for a specific purpose. You can withdraw your consent at
any time. Learn more about withdrawing your consent.
• Performance of a Contract. We may process your personal information when we believe
it is necessary to fulfil our contractual obligations to you, including providing our Services or
at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably
necessary to achieve our legitimate business interests and those interests do not outweigh
your interests and fundamental rights and freedoms. For example, we may process your
personal information for some of the purposes described in order to:
• Send users information about special offers and discounts on our products and services
• Develop and display personalised and relevant advertising content for our users
• Analyse how our Services are used so we can improve them to engage and retain users
• Support our marketing activities
• Diagnose problems and/or prevent fraudulent activities
• Understand how our users use our products and services so we can improve user
experience
• Legal Obligations. We may process your information where we believe it is necessary for
compliance with our legal obligations, such as to cooperate with a law enforcement body or
regulatory agency, exercise or defend our legal rights, or disclose your information as
evidence in litigation in which we are involved.
• Vital Interests. We may process your information where we believe it is necessary to
protect your vital interests or the vital interests of a third party, such as situations involving
potential threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or
with the following third parties.
We may need to share your personal information in the following situations:
• Business Transfers. We may share or transfer your information in connection with, or
during negotiations of, any merger, sale of company assets, financing, or acquisition of all or
a portion of our business to another company.
• Offer Wall. Our application(s) may display a third-party hosted 'offer wall'. Such an offer
wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in
return for the acceptance and completion of an advertisement offer. Such an offer wall may
appear in our applications) and be displayed to you based on certain data, such as your
geographic area or demographic information. When you click on an offer wall, you will be
brought to an external website belonging to other persons and will leave our applications). A
unique identifier, such as your user ID, will be shared with the offer wall provider in order to
prevent fraud and properly credit your account with the relevant reward.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third
parties that we may link to or who advertise on our Services, but are not affiliated with, our
Services.
The Services, including our offer wall, may link to third-party websites, online services, or
mobile applications and/or contain advertisements from third parties that are not affiliated
with us and which may link to other websites, services, or applications. Accordingly, we do
not make any guarantee regarding any such third parties, and we will not be liable for any
loss or damage caused by the use of such third-party websites, services, or applications.
The inclusion of a link towards a third-party website, service, or application does not imply an
endorsement by us. We cannot guarantee the safety and privacy of data you provide to any
third-party websites. Any data collected by third parties is not covered by this Privacy Notice.
We are not responsible for the content or privacy and security practices and policies of any
third parties, including other websites, services, or applications that may be linked to or from
the Services. You should review the policies of such third parties and contact them directly to
respond to your questions.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your
information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to
gather information when you interact with our Services. Some online tracking technologies
help us maintain the security of our Services and your account, prevent crashes, fix bugs,
save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our
Services for analytics and advertising, including to help manage and display advertisements,
to tailor advertisements to your interests, or to send abandoned shopping cart reminders
(depending on your communication preferences). The third parties and service providers use
their technology to provide advertising about products and services tailored to your interests
which may appear either on our Services or on other websites.
Specific information about how we use such technologies and how you can refuse certain
cookies is set out in our Cookie Notice: https://neurahive.co.uk/cookie-policy
Google Analytics
We may share your information with Google Analytics to track and analyse the use of the
Services. The Google Analytics Advertising Features that we may use include: Google
Analytics Demographics and Interests Reporting, Remarketing with Google Analytics and
Google Display Network Impressions Reporting. To opt out of being tracked by Google
Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out
of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile
apps. Other opt out means include http://optout.networkadvertising.org/and
http://www.networkadvertising.org/mobile-choice. For more information on the privacy
practices of Google, please visit the Google Privacy & Terms page.
7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine
learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence,
machine learning, or similar technologies (collectively, 'Al Products'). These tools are
designed to enhance your experience and provide you with innovative solutions. The terms
in this Privacy Notice govern your use of the Al Products within our Services.
Our AI Products
Our Al Products are designed for the following functions:
• Al automation
• Al applications
• Al bots
• Al development
• Al document generation
• Al insights
• Al predictive analytics
• Al research
• Al translation
• loT
• Image analysis
• Video analysis
• Machine learning models
• Al search
• Al deployment
• Text analysis
• Image generation
• Video generation
How We Process Your Data Using Al
All personal information processed using our Al Products is handled in line with our Privacy
Notice and our agreement with third parties.
This ensures high security and safeguards your personal information throughout the
process, giving you peace of mind about your data's safety.
How to Opt Out
We believe in giving you the power to decide how your data is used. To opt out, you can:
• Log in to your account settings and Update your user account
• Contact us using the contact information provided
8. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we
may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media
account details (like your Facebook or X logins).
Where you choose to do this, we will receive certain profile information about you from your
social media provider. The profile information we receive may vary depending on the social
media provider concerned, but will often include your name, email address, friends list, and
profile picture, as well as other information you choose to make public on such a social
media platform.
We will use the information we receive only for the purposes that are described in this
Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note
that we do not control, and are not responsible for, other uses of your personal information
by your third-party social media provider. We recommend that you review their privacy notice
to understand how they collect, use, and share your personal information, and how you can
set your privacy preferences on their sites and apps.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in
this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes
set out in this Privacy Notice, unless a longer retention period is required or permitted by law
(such as tax, accounting, or other legal requirements). No purpose in this notice will require
us keeping your personal information for longer than the period of time in which users have
an account with us.
When we have no ongoing legitimate business need to process your personal information,
we will either delete or anonymise such information, or, if this is not possible (for example,
because your personal information has been stored in backup archives), then we will
securely store your personal information and isolate it from any further processing until
deletion is possible.
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational
and technical security measures.
We have implemented appropriate and reasonable technical and organisational security
measures designed to protect the security of any personal information we process. However,
despite our safeguards and efforts to secure your information, no electronic transmission
over the Internet or information storage technology can be guaranteed to be 100% secure,
so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third
parties will not be able to defeat our security and improperly collect, access, steal, or modify
your information. Although we will do our best to protect your personal information,
transmission of personal information to and from our Services is at your own risk. You should
only access the Services within a secure environment.
11. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age,
nor do we knowingly sell such personal information. By using the Services, you represent
that you are at least 18 or that you are the parent or guardian of such a minor and consent to
such minor dependent's use of the Services. If we learn that personal information from users
less than 18 years of age has been collected, we will deactivate the account and take
reasonable measures to promptly delete such data from our records. If you become aware of
any data we may have collected from children under age 18, please contact us at [email protected].
12. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom
(UK), and Switzerland, you have rights that allow you greater access to and control over
your personal information. You may review, change, or terminate your account at any time,
depending on your country, province, or state of residence.
In some regions (like the EEA, UK, and Switzerland), you have certain rights under
applicable data protection laws. These may include the right i) to request access and obtain
a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the
processing of your personal information; (iv) if applicable, to data portability; and (v) not to be
subject to automated decision-making. In certain circumstances, you may also have the right
to object to the processing of your personal information. You can make such a request by
contacting us by using the contact details provided in the section 'HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection
laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your
personal information, you also have the right to complain to your Member State data
protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and
Withdrawing.your consent: If we are relying on your consent to process your personal
information, you have the right to withdraw your consent at any time. You can withdraw your
consent at any time by contacting us by using the contact details provided in the section
'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below or updating your
preferences.
However, please note that this will not affect the lawfulness of the processing before its
withdrawal nor, will it affect the processing of your personal information conducted in reliance
on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our
marketing and promotional communications at any time by clicking on the unsubscribe link in
the emails that we send, replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we
send, or by contacting us using the details provided in the section 'HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing
lists. However, we may still communicate with you — for example, to send you
service-related messages that are necessary for the administration and use of your account,
to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate
your account, you can:
• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and
information from our active databases.
However, we may retain some information in our files to prevent fraud, troubleshoot
problems, assist with any investigations, enforce our legal terms and/or comply with
applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default.
If you prefer, you can usually choose to set your browser to remove cookies and to reject
cookies. If you choose to remove cookies or reject cookies, this could affect certain features
or services of our Services. You may also opt out of interest-based advertising by
advertisers on our Services. For further information, please see our Cookie
Notice: https://neurahive.co.uk/cookie-policy
If you have questions or comments about your privacy rights, you may email us at
13. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a
Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not
to have data about your online browsing activities monitored and collected. At this stage, no
uniform technology standard for recognising and implementing DNT signals has been
finalised. As such, we do not currently respond to DNT browser signals or any other
mechanism that automatically communicates your choice not to be tracked online. If a
standard for online tracking is adopted that we must follow in the future, we will inform you
about that practice in a revised version of this Privacy Notice.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated
by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes
to this Privacy Notice, we may notify you either by prominently posting a notice of such
changes or by directly sending you a notification. We encourage you to review this Privacy
Notice frequently to be informed of how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at
[email protected] or contact us by post at:
NeuraHive Ltd
United Kingdom
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
You have the right to request access to the personal information we collect from you, details
about how we have processed it, correct inaccuracies, or delete your personal information.
You may also have the right to withdraw your consent to our processing of your personal
information. These rights hay be limited in some circumstances by applicable law. To request to review, or
delete your personal information, please fill out and submit a data subject access request.
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